Returns

Here to Help—Let’s Make It Right!

Returns & Shipping Issues
At Outpost Society, we want you to love your National Park Explorer's Guide! As a small business, we can only accept returns or issue refunds for manufacturing defects. However, we are committed to resolving any issues quickly and fairly.

If your National Park Explorer's Guide arrives defective, damaged, or is lost in transit, here’s what to do:

1. Contact Us Within 7 Days
Email us here within 7 calendar days of receiving your order.

2. Provide Photos (for Defective or Damaged Orders)
Include photos that clearly show the extent of the defect or the damages, including the packaging as well as a clear photo of the shipping label attached to the outer packaging.

Please retain all packaging and shipped item(s) together in your order until you receive further instructions from us.

3. Review & Resolution
Once we review your claim, we'll notify you of your options*:

If a replacement is available, we'll arrange for it to be shipped to you.
If a replacement isn’t possible, we’ll work with you to find a suitable solution, such as a refund or other options.

Please Note:
Because we produce small batches of the National Park Explorer's Guide, replacements may not always be available. If that’s the case, we’ll do our best to make it right.

If your package is damaged or lost during shipping and you added shipping insurance at checkout, we will submit a claim with USPS.
If your package is missing and you did not purchase shipping insurance, you will need to file a Missing Mail Search request directly with USPS here.

*If additional details or photos are requested, please provide them within 15 calendar days. Failure to do so will result in the claim being closed, and you will forfeit the right to a return, replacement, or refund.